• Returns Policy

    Effective Date: January 3, 2025

    At Media-Pariz, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns policy to ensure your experience remains positive. Please read the details below for guidance on returning items.

    1. Eligibility for Returns

    You may return an item for a refund or exchange if:

    • The return is initiated within 30 days of the delivery date.
    • The product is unused, in its original condition, and includes all packaging, tags, and accessories.
    • A valid proof of purchase (receipt or order confirmation) is provided.

    2. Non-Returnable Items

    The following items are not eligible for return:

    • Products that have been used, damaged, or altered after delivery.
    • Clearance or final sale items marked as non-returnable.
    • Customized or personalized items.
    • Perishable goods or consumable products (e.g., batteries, filters).

    3. How to Initiate a Return

    To initiate a return, follow these steps:

    1. Contact Us: Email info@media-pariz.com or call (219) 736-5498 with your order number, the product you wish to return, and the reason for the return.
    2. Receive Authorization: We will provide you with a Return Authorization Number (RA#) and instructions for shipping the item back.
    3. Package Your Return: Securely pack the item in its original packaging to prevent damage during transit.
    4. Ship Your Item: Use a trackable shipping method to return the item to the address provided in the return instructions. The customer is responsible for return shipping costs unless the item is defective or an error was made by Media-Pariz.

    4. Refunds

    Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout. Please note:

    • Original shipping fees are non-refundable.
    • Refunds may be partially reduced if the item is returned in a condition that does not meet our return eligibility criteria.

    5. Exchanges

    We do not process direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

    6. Defective or Damaged Items

    If you receive an item that is defective or damaged during shipping, contact us immediately at info@media-pariz.com or call (219) 736-5498. Provide a description of the issue and include photos if possible. We will cover the cost of return shipping and offer a replacement or full refund.

    7. Late or Missing Refunds

    If you haven’t received your refund after 10 business days, please:

    1. Check your bank or credit card statement.
    2. Contact your payment provider, as it may take additional time for the refund to appear.
    3. If you still have not received your refund, contact us at info@media-pariz.com for further assistance.

    8. Questions About Returns

    If you have any questions or need further assistance with your return, please contact our customer support team:

    At Media-Pariz, we are committed to ensuring your satisfaction. Thank you for shopping with us, and we look forward to serving you again!